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Home > Policy
 

Policy

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The terms, policies and conditions (collectively known as "Conditions")described below govern the use of this site (referred to as "XP Motorsports Inc./Xplosive Performance Inc." or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions.

The use of and access to the information on this site is subject to the terms and conditions set out in the Agreement to use this website. Please review this Agreement and Privacy Statement prior to proceeding further.
 
SECURITY & PRIVACY INFORMATION
 How does XP Motorsports Inc./Xplosive Performance use information gathered about its online visitors?
Any consumer information gathered on this Site may be used for aggregate research, promotional purposes and/or for future site development. In particular we may use information gathered about you for the following purposes: to send you or, where appropriate, your organization, information about us and promotional material about our products together with details of any offers we may have available from time to time; to monitor interest in our range of products and to assist us to tailor the content of our Site to your needs by collecting information about your preferences through tracking patterns of page views on this site; and to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences.
DISCLOSER OF INFORMATION
 
XP Motorsports Inc./Xplosive Performance Inc., will not disclose personal identifiable information that you provide on this Site to any third parties other than to a XP Motorsports Inc./Xplosive Performance, Inc. agent, except: 1) in accordance with the terms of this privacy policy statement, or 2) to comply with valid legal requirements such as law, regulation, warrant, subpoena or court order.

 XP Motorsports Inc./Xplosive Performance holds to a firm policy of not supplying ANY personal data to any outside source whatsoever, either to rent or for sale to any outside party. You can rest assured that your data is secure on the most stringent servers in the world.

 ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. XP Motorsports Inc./Xplosive Performance Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 COMPANY POLICY

Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. XP Motorsports Inc./Xplosive Performance Inc.holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are legal in California only for racing vehicles which may never be used upon a highway.
We do pricematch some competitors, but choice to do so is on a case by case basis. The lowest price usually being the one quoted on the website.
REFUND POLICY

Absolutely no refunds on turbo kits, intercoolers, wheels, exhaust systems, downpipes, brake kits, coil over kits, special orders or electronic parts. Waivers on this policy can be reviewed on an individual basis with our management staff. Store credit can be applied on item's that are 100% not used or mounted to the vehicle. 30% restocking fee applies. A 10% cancellation fee applies to ANY cancelled order
RETURN POLICY

No returns without a RMA (return material authorization). 30% restocking fee applies. No returns will be accepted on product that has been installed on the vehicle, or after 90 days from purchase date. A 10% cancellation fee applies to ANY cancelled order. Waivers on all fee's can be reviewed on an individual basis.
In Store Pick-Up
Online orders prices may be lower than in-store pick up prices. Please telephone if you plan on an in-store pick-up to confirm best price.
Our in-store pick location is at: 640 Poyner Drive, Longwood, Florida, 32750 Hours are Monday - Friday 9am - 6pm. Sat: By appointment  Telephone. 888.493.8041

 To Return Goods:

1) Telephone our customer care staff at 888.493.8041 for a return authorization number. No returns will be accepted at our facility without prior authorization from our staff.

2) Package in the original packing container with all instruction sheets and or warranty forms and mail back to us (NO COD's accepted) at: Xplosive Performance Inc.
Returns Desk (please call for address and rma # we do not take a refund without a return #)

3) Please use a carrier that offers "tracking" capabilities, such as UPS, Airborne, or Federal Express.

4) Refunds will be credited to the credit card that was used at the time of the initial order. Once we receive the returned merchandise, please allow 1 to 2 billing cycles for the credit to appear on your statement.

5) Original shipping and handling is non-refundable; tax will be automatically calculated and refunded based on the amount of the return.
BACKORDERS

Our goal is to always provide product and merchandise to you as soon as possible. Any items out of stock will be shipped to you immediately upon receiving it from the manufacturer. Special order items please allow extra delivery time, to prevent unnecessary delays please call in advance to verify if product/s are in stock.
DAMAGED GOODS

All damages must be reported within 24 hrs of receiving shipment to our customer care center at 888.493.8041

INTERNATIONAL ORDERS

CANADA Shipments to Canada are processed automatically. We ship FED-X, so customs are taken care of automatically. Shipping charges are not calculated automatically for Canada, but they are not too much more expensive (20%) then shipping domestically within the USA. Our customer care advocates will telephone you with your exact shipping charges PRIOR to the billing of your credit card. We accept Visa, MC, American Express and Discover from our Canadians friends because we can verify all addreses.
ORDERS OUTSIDE USA/CANADA

Many people ask us about our payment options for orders outside of the USA. We accept the PayPal (verified addresses only) and direct Bank-to-Bank Wire transfers. We cannot accept Visa or Mastercard because we cannot verify addresses for shipping and billing and therefore our merchant bank cannot guarantee against fraud (fraud against you or us). Do NOT ask us to make an exception on this, as we cannot.

Below we have listed the best method for making payments with PayPal or Money Order. On all international orders we will have to calculate the shipping charges prior to processing your order, so please email us with your details for product and shipment address. We will then email you back with a total cost (not including any VAT's or local duties or taxes) to ship your product(s). At that time you can use the methods below as an alternate method to pay for your product.

PayPal

1. Use XP Motorsports/Xplosiveperformance.com website and follow order process for the parts you want. When you reach the point on the order process of having a shipping and product total, please write down the total.

2. Pick use PayPal from the payment methods


3. Access your Paypal account and begin to initiate a Paypal payment to our Paypal account email: sales@xplosiveperformance.com


4. The amount you will pay is from section 1 above. Make sure you list the product(s) your are purchasing from us on your Paypal form.

5. We will receive the order and process it through our Xplosiveperformance.com system and your product will ship.

MONEY ORDER


1. Use Xplosiveperformance.com website and follow order process for the parts you want. When you reach the point on the order process of having a shipping and product total, please write down the total.

2. Cancel the online order process and exit Xplosiveperformance.com

3. Send money order for the total value as in section 1 above to:

XP Motorsports/Xplosive Performance 640 Poyner Drive, Longwood, Florida 32750

4. Upon receipt of your money order, your order will be processed through our system and the parts shipped to you.
DISCLAIMER

Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. XP Motorsports/Xplosive Performance.com holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are legal in California only for racing vehicles which may never be used upon a highway.
MULTIPLE PRODUCT ORDERS                                                                                                               For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
 SHIPPING POLICY
There are times and circumstances when a customer would like to purchase a product and have it shipped to somewhere besides the address listed on their credit card statement.
On our order form we request that the billing and shipping address be the same. The reason we do this is for credit card and address verification purposes. We do this to minimize fraud. The credit card company will simply state that the transaction is an exact match when all is good. If the shipping address is NOT listed in your credit card data base with the credit card company, then the response will come back as an "address mismatch". We cannot complete the order with address mismatches. Our customer care representative will telephone you and ask that you either add a secondary shipping address or ship to your billing address as on the credit card.
How to add a secondary shipping address?
This is very simple to do. Simply telephone your credit card company (800#) and inform them you wish to add a secondard shipping address onto your account. This process will take 5 minutes and then we will be able to ship to any address you have added to your account. This protects you against fraud and helps us process and ship your order in a timely fashion.
TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, XP Motorsports Inc./Xplosive Performance Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. XP Motorsports Inc./Xplosive Performance Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, XP Motorsports Inc./Xplosive Performance Inc. shall immediately issue a credit to your credit card account in the amount of the incorrect price
 TAXES                                                                                                                                                          XP Motorsports Inc./Xplosive Performance Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
 COPYRIGHT & TRADEMARK NOTIFICATION                                                                                                                                           This site is owned and operated by XP Motorsports Inc./Xplosive Performance Inc.. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Xplosive Performance Inc.., Copyright © [year], ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Xplosive Performance Inc.s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
  OTHER CONDITIONS
 These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether XP Motorsports Inc./Xplosive Performance Inc.. signs them or not. XP Motorsports Inc./ Xplosive Performance Inc.. reserves the right to make changes to this site and these Conditions at any time.